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How AI is Changing Product Discovery: A Conversation with AthenaHQ’s Andrew Yan

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In AI search, your brand’s reputation is no longer just about Google rankings or review sites. It’s about how you show up in ChatGPT, Gemini, and Grok—where the answers get written before the user even clicks.

If your content isn’t findable and trusted by AI, you don’t exist.
Search used to be about people finding info to make decisions. Now it’s AI finding info to help people decide. That flips the entire architecture of the web. If AI is the new broker, your content better speak to it first, not last.
Customers aren’t Googling you anymore—they’re asking AI.

This week, a founder told us their first customer discovered them through Grok search. Not ads. Not SEO. An AI chat.

We’re seeing this across the board. People researching their next software vendor, corporate card, or tool by prompting ChatGPT.

AI discovery is quietly replacing traditional search. And yet most companies have no idea how they appear in these conversations—or that they’re happening at all.

If you’re building product today, you need to know where AI is sourcing your brand from, how it’s interpreting that information, and whether you’re showing up as a credible result.

Generative engines don’t think like Google. Time to rewire how we think about visibility.
Google isn’t your biggest SEO challenge anymore. AI is. 

Your next customer might never touch a search results page. Instead, they’ll ask ChatGPT or Perplexity what tool they should use. And if your brand doesn’t show up in that response, it’s invisible. 

Ranking in generative search means placing the right content in the right places—places LLMs are quietly pulling from. That includes forums, fresh reviews, structured product data, and high-authority third-party sources.

Athena helps companies see the exact sources AI models pull from and how they interpret your brand today. That visibility unlocks deeper influence: improving perception, filling in gaps, and ensuring your product makes it into the AI’s short list.

If AI becomes the new interface between buyers and businesses, your marketing strategy needs a new layer.

This one.
We're entering a new phase of the internet: AI is now deciding which results we see.

The shift from human search to AI intermediated discovery means your brand's reputation depends on what AI agents think of you—not just your customers. These systems pull from a wide range of sources, update constantly, and interpret trust through fragmented signals.

That means managing what shows up in AI search isn’t just a content problem. It’s a strategy problem.

If you’re not tracking how your company is perceived by ChatGPT, Grok, Gemini, and others, you're missing the front door to your next customer.

At Athena, we help brands detect where AI is pulling from, identify gaps in perception, and influence the narrative. In a world where AI is the new homepage, you can’t afford to be invisible—or misunderstood.
AI is already the broker between people and information. That’s not speculation—it’s infrastructure. 

Just like search shaped the web in the 2000s, generative AI is shaping which companies get visibility in the 2020s. But unlike traditional search, AI draws from broader, more fragmented sources. Sites that used to influence product decisions are now just one of many.

If AI is pulling from everywhere, your company needs visibility everywhere—across publications, forums, documentation, technical deep-dives, and social proof. And it’s not just visibility. You need precision. You need to answer the actual questions your future customers are asking AI.

The architecture of trust is being rebuilt by generative systems. Your next customer won’t start with Google. They’ll start with the agent. Will it find you?
Your website isn't just competing for human clicks anymore. It's competing for AI trust.

In the old web, trust came from backlinks and brand authority. In generative search, it comes from how consistently and contextually your brand shows up across a wide range of sources.

If you want AI systems to treat your content—and your business—as credible, you can't rely on SEO tricks or one-off thought pieces. You need a data-backed understanding of how your brand is being seen by AI models, where it's mentioned, and whether it's actually answering the kinds of questions your customers are asking.

This isn't just web traffic. It's brand perception at machine scale. Generative search is rewriting the rules, and the companies that build for trust from day one will own the next era of discovery.

You're Not Invisible. You're Just Not in the Model: Why AI Discovery Will Eclipse Traditional Search

We’re witnessing a foundational shift in how products are discovered online. Search is no longer anchored to typed keywords and blue links. Instead, consumers are increasingly turning to AI chat interfaces—engines like ChatGPT, Grok, and Gemini—for answers, recommendations, and advice. For product builders and brand leaders, this means one thing: if you're not showing up in generative search, you're invisible to the next generation of buyers.

In this new architecture of discovery, visibility isn’t just about SEO rankings. It's about how AI agents perceive, process, and synthesize scattered information across the web to form answers. At Athena, we work closely with companies to audit that perception: Which sites is the AI pulling from when it answers questions tied to your domain? Are there gaps in its understanding of your business? Is the data outdated or misaligned with your actual positioning?

Here's the hard truth: AI doesn't trust your website by default. It trusts signals aggregated from multiple sources—news coverage, product reviews, discussions, documentation, and third-party content that’s structured and recent. Trustworthiness is no longer a single point of truth. It’s a distributed reputation.

If you want to ensure your product appears in these AI-generated narratives, you have to treat perception as a surface area. That means controlling quality across all the places AI may read from—not just polishing your homepage. Expecting to influence AI discovery with traditional SEO tools alone is like tuning a radio in a world that’s moved to podcasts.

The companies winning in AI discovery today aren’t just those with great products. They’re the ones who understand how machines evaluate trust, relevance, and authority in a fragmented digital landscape.

This shift isn’t coming. It’s already here.

If AI Search Is the New Homepage, Here's How You Get On It

AI search is not just changing how we find products—it’s changing who finds them. When people search in tools like ChatGPT or Grok, they’re not just looking for keywords. They’re looking for distilled judgment. And increasingly, these AI systems are forming opinions by crawling public content across hundreds of sources at once.

If your content isn’t where these systems are looking, you’re invisible.

Traditional SEO taught companies to optimize for Google. GenAI search demands something different: broad presence in high-trust data sources, freshness of information, and a clear alignment with real user questions. You don’t rank because you’re big. You rank because your information answers real questions—accurately and repeatedly.

In this new world, perception is composable. What the AI sees is what customers believe. That means content strategy isn’t about noise—it’s about precision. You win by mapping what your ideal customers are asking across AI models, identifying which sources shape those answers, and planting the right content in the right ecosystems. Not spammy blog posts, but real contributions that shape trust.

AI is the new homepage. Getting it to recommend you means proving you’re worth recommending.

AI as the New Search Broker: Why Visibility in Generative Engines Is the Next SEO

The old playbook for SEO no longer applies.

In today’s AI-powered internet, your brand isn’t getting evaluated by search engines alone—it’s getting interpreted by generative models acting as brokers between users and the web. Whether it's ChatGPT, Gemini, or other AI agents, the game has fundamentally changed.

For companies like A1 Base and others building in complex or emerging domains, visibility now means something different: Are you showing up in AI-generated results? Are you being surfaced as a trusted authority when a user asks a model a nuanced question relevant to your space?

Trust in this context is probabilistic. Two identical prompts to the same model can yield wildly different sources and conclusions. What this demands is not just smart content strategy, but cross-source visibility—tracking how AI systems perceive your brand and ensuring your information is up-to-date, credible, and contextually coherent across the fragmented web.

It’s not just about ranking anymore. It’s about recognition and reliability under a new architecture of trust.

This moment is a tectonic shift in how businesses must think about digital presence. Building toward AI-trusted visibility from day one isn’t a marketing layer. It’s product strategy.

How to Build a Business That's Trusted by Generative AI Search

Generative AI search isn’t just changing how users find you—it’s redefining the signal pathways of digital trust. In the old web world, being featured on a trusted review site like Wirecutter might have been all it took to build reputation. But now, AI engines are the new recommenders. They’re not pulling from a single listicle or top-10 guide—they’re synthesizing responses from a web of fragmented signals, including stale forums, niche blogs, and dynamic product pages, to generate answers.

This means your brand's fate isn't decided by your website alone. It depends on how broad and trustworthy your digital presence appears to an AI agent trained to weigh probabilistic signals across the internet. The question startups should obsess over today isn’t just "Will customers trust us?" but "Will the AI answering customer questions trust us enough to include us in its output?"

To earn that trust, you can't afford to bolt on SEO at the end. You need customer-oriented, question-driven content embedded in your product loop from day one. Search in this new paradigm starts with what customers are asking—and ends with how intelligible and current your content is to machines. It’s less about optimizing for discovery and more about systematically structuring your presence to be an answer engine's go-to citation.

Your advantage? Tools now exist that give you deep visibility into AI search behavior. You can monitor how AI systems are mentioning you, how frequently you appear, and what sources they pull. And if you think it’s just ChatGPT and Gemini, think again. The future is programmatic—agents querying at massive scale on behalf of users and businesses alike. Use this moment to build data-driven intuition. Because soon, your brand won’t just have to be trustworthy to humans—it’ll need to be trusted by the machines humans ask for advice.

AI Search Is the New Front Page of the Web

In the era of generative AI search, your digital reputation is no longer contained to a website or review page. It's refracted through dozens—sometimes hundreds—of independent sources, all of which inform how AI systems interpret and present your brand to others.

This shift is profound. Where search used to be a human browsing exercise, today it's AI making sense of the web and offering recommendations directly to end-users. That means your next customer might interact with your brand for the first time through a ChatGPT or Grok query, not Google.

This isn't theoretical—teams are already selecting corporate tools, discovering new vendors, and forming opinions entirely based on AI-generated summaries. Without a single visit to your homepage.

So how do you ensure your brand doesn't get misrepresented, ignored or buried in these machine-generated search interactions?

The answer starts with visibility into the sources that AIs are pulling from—and then takes real work to address perception gaps, update stale content, and amplify trust signals. There’s no single SEO hack here. It’s a systemic approach to managing reputation across the expanding surface area of the internet.

At Athena, we’re building that AI-facing reputation toolkit: tools that give companies the x-ray view into AI perception and the levers to shape it. If you’re building an AI product—or any product—this shift in discovery behavior isn’t coming. It’s already here.
Pause before you Google that product. This clip starts with a real moment—someone discovering a product for the first time through AI chat. Then we flip the script: Andrew shares how even his own buying decisions now start in ChatGPT. Not search. This isn’t theory. It’s a tipping point. People are already trusting AI with purchase choices. If your brand isn’t visible there, it’s invisible where it matters.
You’re not optimizing for Google anymore. AI is the new gatekeeper. Platforms like ChatGPT and Grok are where people go to decide what to buy. If your product isn’t showing up in those chats, you’re already behind. You need content that aligns with the prompts your customers are actually using and you need it in the places these models are pulling from. That’s the new SEO.
Most of your future customers won’t hear about you from Google. They'll hear about you from AI. If chat tools are now the brokers of business discovery, it’s time to shift strategy. The question isn’t just 'is my SEO good'—it’s 'am I showing up in AI searches the way I want to be seen?'
Until now, the internet was humans searching for answers. Now, AI is doing the searching for us. That means the way your company shows up online needs a massive shift. Not just for Google, but for Gemini. For Claude. For ChatGPT. Building trust is no longer just about customer reviews. It’s about becoming the go-to answer source for machines. If your business isn’t built for AI search from day one, you’re already invisible.
AI search isn’t just scraping pages. It’s mapping trust. It’s acting as a broker between what’s written about you and how people make decisions. If AI can’t find what you do, or doesn’t trust how you're positioned, you're invisible. The brands that win in the next era won’t be the loudest. They’ll be the most answerable. Make sure AI knows who you are, what you do, and why people trust you—before someone else writes that narrative for you.
A customer found A1 Base through AI chat. Not search. Not an ad. A real buyer came in through ChatGPT. That’s not a one-off. It’s an inflection point. If your brand isn’t showing up in generative search, you don’t exist. The way people discover products just changed.
AI isn’t just answering questions anymore. It’s deciding what users see about your company. So if your brand isn’t showing up in AI chat results, you’re already behind. Here’s what changed and why it matters now.
Your next customer is asking ChatGPT what to buy—not Googling it. AI is the new gatekeeper, and it’s already deciding which brands to trust. If you’re not shaping how these models see your company, you’re already behind.
Most people think AI search is just a new version of Google. It's not. It’s an entirely new architecture. In the future, most people won’t even touch the browser. AI will be pulling the info, filtering it, and handing you a decision. That makes your visibility in generative engines the difference between getting found or getting deleted.
Most people are still optimizing for Google. But generative search doesn’t work like that. It’s not about ranking. It’s about trust. And trust comes from what AI finds about your brand across the entire web. Not just your homepage. If your site has stale content or doesn’t answer the real questions your users are asking, AI won’t see you as reliable. Want to show up in the answers? Build your brand like you're talking to an AI, not just a person.
People aren’t Googling your product anymore. They’re asking AI. If your product doesn’t show up in a ChatGPT answer, you’re invisible. This is a total rewrite of how discovery works online.
Most people still think Google is the end game. But the real decisions are already moving to AI chats. Customers are finding brands through tools like ChatGPT, not search engines. If your product isn’t showing up in those results, it basically doesn’t exist. And the trick? It’s not just about content. It’s about making sure that content is landing in the exact places AI pulls from. This is the new SEO, and almost no one is playing it right.
Most brands still think Google rankings matter most. But customers aren’t just googling anymore—they’re asking AI. If your brand isn’t showing up in ChatGPT, Grok, or Gemini, you don’t exist to a big part of the internet. We just had our first buyer show up through Grok chat. We did the same with our corporate card. This is the new search game. And it pulls from places you’re probably not watching.
Everyone's optimizing for search engines. But you know what's next? Optimizing for the AI that's doing the searching. This clip starts with the shift: how AI has become the new middleman between people and the internet. Halfway through, we frame the big shift in traffic patterns and what it means for founders. Wrap with the insight that your content isn't just for customers anymore. It's for the AI that's reaching them first.
Most people are still thinking about Google search. But what happens when AI is doing the searching instead of users? This moment breaks down what shifts when AI agents decide which brands show up, how they judge trust, and why your website content won’t cut it anymore unless it speaks directly to real customer questions. You’re not trying to game the algorithm anymore—you’re trying to be valuable to a thinking machine filtering the whole internet.